FIVE YEARS OF FREE SOFTWARE UPDATES
Last updated: 14 October 2026
1. Provider
This software-update commitment is provided by:
TRADING AG LTD
Trading name: TAGEX
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
UK company number: 14938252
Responsible director: Andrei Garaba
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://tagex.shop
2. Five-Year Free-Update Period
Eligible TAGEX automotive diagnostic equipment purchased through tagex.shop includes five years of free software updates beginning on the date the device is first activated.
During this five-year period, software updates generally released by TRADING AG LTD or made available for the software supplied with the eligible device will be provided without an additional software-update fee.
Poland is the primary target market of tagex.shop. This commitment also applies to eligible devices purchased for delivery to another country that was expressly enabled as a delivery destination at checkout, unless a different product-specific update term was clearly disclosed before purchase.
3. Eligible Devices
This commitment applies only where the relevant product page, order confirmation or product-specific documentation expressly states that the purchased TAGEX device includes five years of free software updates.
The exact product name, model, supplied software, package contents and activation requirements are those shown on the relevant product page and confirmed in the order.
Accessories, software, online services, subscriptions or third-party services are not included unless they are expressly listed as included with the eligible device.
4. Start of the Update Period
The five-year update period begins on the date of the device's first activation.
First activation means the first successful registration, setup or activation of the device or its supplied diagnostic software through the applicable activation process.
Customers should retain their order confirmation, proof of purchase, device serial number and activation information. We may reasonably request this information when verifying update eligibility or providing technical support.
5. What Free Updates May Include
Updates made available for an eligible device may include:
- corrections to existing software;
- security or stability improvements;
- updates to supported vehicle data;
- compatibility improvements;
- improvements to existing diagnostic, service or maintenance functions;
- user-interface or performance improvements; and
- other software changes generally released for that eligible device.
The content, timing and availability of an update may vary according to the device model, installed software version, vehicle manufacturer, vehicle model and model year, electronic control unit, regional vehicle specification, communication protocol, manufacturer security restrictions and technical availability.
6. Vehicle Coverage and Function Availability
The five-year update commitment does not guarantee:
- support for every current or future vehicle;
- support for every regional vehicle version;
- access to every vehicle control unit;
- availability of every diagnostic, coding, programming, adaptation, reset or active-test function;
- support for every future communication protocol;
- access to a vehicle manufacturer's restricted or paid security service; or
- the release of every function that may be developed in the future.
A function is supported only where it is compatible with the relevant device, software version, vehicle and control unit and is expressly shown in the product information or confirmed for that configuration.
7. Requirements for Receiving Updates
To download, install or use an available update, the customer may need:
- an eligible and properly activated TAGEX device;
- the account or activation credentials associated with the device;
- a stable internet connection;
- sufficient device storage and battery power;
- the current supported software environment; and
- acceptance of applicable software-licence or security requirements.
The customer is responsible for maintaining internet access and compatible local equipment required to download an update. TAGEX does not charge an additional software-update fee during the five-year period, but ordinary internet, mobile-data or network-provider charges are not paid by TRADING AG LTD.
8. Third-Party Services and Manufacturer Access
Some functions may depend on a vehicle manufacturer's server, security gateway, licence, subscription, approval process or another third-party service.
Unless expressly stated as included on the product page or in the confirmed order, third-party charges, manufacturer access fees, security-gateway fees and independent subscriptions are not included in the free software-update commitment.
Changes, restrictions, interruptions or discontinuation imposed by a vehicle manufacturer or another independent third party may affect a function even when the device software is current. This does not exclude any right or liability that cannot lawfully be excluded.
9. Installing Updates Safely
Before installing an update:
- follow the instructions displayed by the device or supplied with the software;
- ensure that the device has sufficient power or is connected to a suitable power source;
- maintain a stable internet connection;
- do not interrupt the installation process; and
- back up user-created information where the product allows it and where reasonably necessary.
Do not use the diagnostic device to perform a vehicle coding, programming or active-test procedure while the device software itself is being updated.
10. Software Licence and Acceptable Use
Software supplied with TAGEX equipment is licensed for use with the eligible device. The purchase of a device does not transfer ownership of the software or permit unauthorised redistribution.
Except where expressly permitted by applicable law, customers must not:
- create or distribute unauthorised copies of the software;
- sell or share unauthorised access credentials;
- bypass software access or activation controls;
- unlawfully modify, reverse engineer or interfere with the software;
- misuse diagnostic databases; or
- use the software to gain unauthorised access to vehicles, accounts or systems.
Third-party software components may be subject to their respective licence terms.
11. After the Five-Year Free-Update Period
After the five-year free-update period ends, the device may generally continue to be used with the latest software version installed before the period expired.
This continuing use may not include functions that technically require:
- an active online service;
- a current third-party licence or manufacturer authorisation;
- continuing server access;
- an active subscription; or
- another service that was clearly disclosed as time-limited.
Optional updates, subscriptions or online services may be offered for a fee after the free-update period. Any price, duration and conditions will be disclosed before purchase. There is no obligation to buy an optional paid update in order to retain functions that can reasonably operate using the latest installed software without an active service.
12. Statutory Software and Digital-Content Rights
This voluntary five-year free-update commitment is additional to all mandatory consumer rights and does not replace, restrict or shorten them.
Where applicable law requires security updates, conformity updates or other software updates for a longer period, or requires another remedy because software or digital content does not conform to the contract, the mandatory legal requirement applies.
Consumers in Poland retain the mandatory rights available under Polish and applicable European Union consumer law. Consumers in another supported country retain the mandatory rights applicable to their order.
13. Relationship to the Hardware Warranty
The five-year free software-update commitment is separate from the voluntary five-year TAGEX commercial hardware warranty.
Both periods begin on the date of the device's first activation, unless the product-specific documentation expressly provides a more favourable term.
A software-update issue will be assessed according to its cause. A physical hardware fault may be handled under the commercial hardware warranty or applicable statutory conformity rights, while a software issue may be addressed by an update, correction, reinstallation or another appropriate remedy.
Neither commitment replaces or restricts mandatory statutory rights.
14. Technical Support
For assistance with activation, update eligibility, download or installation, contact customer service and provide, where available:
- the order number;
- the device model;
- the device serial number;
- the activation date;
- the installed software version;
- a description of the issue; and
- a screenshot or error message where available.
Never send customer service a payment-card PIN, CVV or CVC code, online-banking password, one-time authentication code or bank-account login credentials.
15. Contact Information
TAGEX
Operated by TRADING AG LTD
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
UK company number: 14938252
Responsible director: Andrei Garaba
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://tagex.shop
Customer service hours:
Monday to Friday: 09:00-17:00 UK local time (GMT or BST, as applicable)
Saturday and Sunday: Closed