Polityka wysyłki
SHIPPING POLICY
Last updated: 14 October 2026
This Shipping Policy explains order processing, dispatch origin, estimated delivery times, shipping charges, Cash on Delivery and the delivery procedures that apply to orders placed through tagex.shop.
The TAGEX store and brand are operated by:
TRADING AG LTD
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
UK company number: 14938252
Responsible director: Andrei Garaba
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://tagex.shop
Customer service hours:
Monday to Friday
09:00–17:00 UK local time (GMT/BST)
1. DELIVERY COUNTRIES
We currently accept orders with delivery addresses in Poland.
If a destination country cannot be selected during checkout, we do not currently deliver to that country.
Another country is included in our active delivery area only if it has been separately enabled and can be clearly selected during checkout. Product availability, delivery services, payment methods and delivery estimates may vary by destination.
2. DISPATCH ORIGIN
Orders are processed and dispatched from:
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
Customers should be aware that orders are shipped internationally from the United Kingdom to Poland.
TRADING AG LTD is responsible for arranging delivery to the address provided by the customer during checkout.
3. CURRENCY
Prices for customers in Poland are displayed in:
Polish złoty (PLN)
The total amount displayed during checkout is the amount applicable to the order.
4. FREE STANDARD SHIPPING
Standard shipping to Poland is free.
Standard shipping charge: 0.00 PLN
There is no minimum order value for free standard shipping unless a different condition is expressly disclosed before the order is placed.
No shipping, handling or logistics charge that was not disclosed before the order was placed will be added afterwards.
5. ORDER PROCESSING
Orders are normally processed from Monday to Friday.
On ordinary business days, orders are normally prepared for dispatch within 2 business days.
Orders placed outside business hours, at weekends or on applicable public holidays may begin processing on the next business day.
Customer service hours are:
Monday to Friday
09:00–17:00 UK local time (GMT/BST)
The processing period is separate from the transit period stated below.
6. ESTIMATED DELIVERY TIME
The estimated transit time to Poland after dispatch is:
7–15 business days
Orders are normally processed within 2 business days. The estimated total time from order acceptance to delivery is therefore:
9–17 business days
Business days generally mean Monday to Friday. Saturdays, Sundays and applicable public holidays are not counted as ordinary business days.
These estimates are based on normal processing, international transport, customs and delivery conditions. Delivery may occasionally take longer because of circumstances outside our reasonable control.
An estimated delivery period is not a guaranteed delivery date unless we expressly confirm it as such.
7. CASH ON DELIVERY
Cash on Delivery is available for eligible orders with delivery addresses in Poland.
No online advance payment is required for an eligible Cash on Delivery order.
The customer pays the confirmed total amount when the parcel is delivered. Payment is accepted in cash unless the carrier confirms another available method.
We do not charge a separate Cash on Delivery fee.
Cash on Delivery fee: 0.00 PLN
Before submitting an order, the customer should confirm that:
- the recipient's full name is correct;
- the delivery address is complete;
- the postal code and city are correct;
- the telephone number can be reached; and
- someone is reasonably available to receive and pay for the parcel.
Eligibility for Cash on Delivery is determined by the payment option displayed during checkout. Availability and any applicable carrier limits may vary by destination.
8. CUSTOMS DUTIES AND IMPORT CHARGES
Orders are shipped internationally from the United Kingdom to Poland.
TRADING AG LTD is responsible for customs duties and mandatory import-related charges arising under the delivery terms offered by the store.
Customers should not be required to pay an undisclosed customs duty, import charge, standard delivery charge or Cash on Delivery charge when the parcel is delivered.
If a carrier or customs representative requests an unexpected payment that was not displayed or disclosed during checkout, contact us before making the payment where reasonably possible.
Tax treatment and legally required tax information will be handled according to the applicable transaction and legal requirements.
This Policy does not publish or claim a tax registration number that has not been expressly provided for publication by TRADING AG LTD.
9. ORDER TOTAL
Before the order is completed, the checkout should clearly display:
- product price;
- currency;
- shipping charges;
- any applicable Cash on Delivery charge;
- discounts; and
- the total amount payable.
Standard shipping and Cash on Delivery are currently offered to eligible orders in Poland without an additional fee.
No mandatory charge that was not disclosed before the order was placed will be collected afterwards.
10. ORDER CONFIRMATION
After successfully placing an order, the customer should receive an order confirmation using the contact details provided during checkout.
Where applicable, the confirmation should contain:
- the ordered product;
- quantity;
- price and currency;
- delivery address;
- payment method;
- shipping charge;
- total amount payable; and
- order number.
Review the order confirmation carefully. If any information is incorrect, contact us as soon as possible.
11. CARRIER, DISPATCH CONFIRMATION AND TRACKING
Orders are normally shipped through PFC Royal Logistics or another carrier identified in the dispatch information.
Where tracking is available, we will provide a tracking number or delivery update after the parcel has been dispatched.
After the carrier receives the parcel, tracking may take some time to activate.
International tracking may not display every transport or customs event in real time. The absence of an immediate update does not necessarily mean that the parcel is not moving.
12. DELIVERY ADDRESS REQUIREMENTS
Customers must provide a complete and accurate delivery address.
Where applicable, the address should include:
- recipient's full name;
- street name;
- building or house number;
- apartment or unit number;
- postal code;
- city;
- country; and
- reachable telephone number.
Incorrect or incomplete delivery information may cause a delay or prevent delivery.
If you discover an error after placing an order, contact us immediately. We will make reasonable efforts to correct the information before dispatch, but an address change cannot be guaranteed after fulfilment has started.
13. DELIVERY ATTEMPTS
Because payment is made by Cash on Delivery, the carrier may contact the recipient before or during delivery.
If the first delivery attempt is unsuccessful, the carrier may:
- make another delivery attempt;
- contact the recipient;
- hold the parcel temporarily at a carrier location; or
- return the parcel to the sender.
The available procedure depends on the carrier and the circumstances of delivery.
Customers should monitor available tracking information and respond to reasonable communications from the carrier.
14. REFUSED CASH-ON-DELIVERY ORDERS
If you no longer want an order, contact us as soon as possible.
If the parcel has not been dispatched, we will make reasonable efforts to cancel the shipment.
Refusing a Cash on Delivery parcel that has already been dispatched may cause it to be returned to the sender.
We do not charge an undisclosed refusal penalty, restocking fee or refund-processing fee.
Nothing in this section restricts a statutory cancellation or withdrawal right.
15. DELIVERY DELAYS
Delivery may occasionally be delayed by circumstances outside our reasonable control, including:
- severe weather;
- transport disruption;
- carrier delay;
- customs clearance;
- public holidays;
- strikes;
- government restrictions;
- unusually high shipping volume; or
- incorrect or incomplete customer information.
If an order has not arrived within the estimated total delivery period of 9–17 business days, contact us.
We will make reasonable efforts to:
- review available tracking information;
- contact the carrier where appropriate;
- investigate the shipment status; and
- update the customer.
A delivery delay does not remove any mandatory consumer right concerning delivery or cancellation.
16. LOST SHIPMENTS
If tracking indicates that a parcel may be lost, contact us.
We may open an investigation with the carrier before determining that a shipment has been lost.
If a parcel is confirmed lost before delivery, TRADING AG LTD will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include:
- replacement;
- reshipment; or
- reimbursement.
No additional standard shipping charge will be imposed for a replacement shipment resulting from confirmed loss in transit.
17. DAMAGED SHIPMENTS
Please inspect the parcel and product after delivery.
If the parcel or product arrives damaged, contact us as soon as reasonably possible and, where available, provide:
- order number;
- customer name;
- description of the damage;
- photographs of the product; and
- photographs of the shipping packaging.
We will assess the circumstances and provide an appropriate remedy in accordance with applicable law.
For a product confirmed to be damaged, defective, incomplete or incorrectly supplied, TRADING AG LTD will cover the necessary return and replacement shipping costs.
A delayed report of damage does not automatically remove any mandatory consumer right.
18. INCORRECT OR INCOMPLETE ORDERS
Contact us if you receive:
- an incorrect product;
- an incorrect quantity;
- a parcel missing an essential accessory;
- a product that materially differs from the confirmed order; or
- an incomplete delivery.
Where the error was caused by TRADING AG LTD or its fulfilment process, we will arrange an appropriate correction without imposing an additional mandatory shipping charge on the customer.
19. SPLIT SHIPMENTS
Products from the same order may occasionally be dispatched separately.
Where an order is divided into several shipments, the customer may receive more than one parcel or tracking number.
The customer will not be charged an additional standard shipping fee because we divided an order into several shipments.
For Cash on Delivery, the amount collected for each parcel and the total amount collected for the complete order must not exceed the confirmed order total.
20. CHANGES TO AN ORDER
Contact us as soon as possible if you need to correct:
- delivery address;
- recipient name;
- telephone number; or
- other delivery information.
After a parcel has been transferred to the carrier, we may be unable to change its address, recipient or destination.
Whether a change is possible depends on the current processing and shipping status.
21. ORDER CANCELLATION
If an order has not yet been dispatched, contact us as soon as possible to request cancellation.
We will make reasonable efforts to stop processing and cancel dispatch where fulfilment has not started.
Cancellation cannot be guaranteed after dispatch.
If an order has already been dispatched, the customer may exercise the applicable statutory withdrawal right or the TAGEX voluntary return right after delivery.
This operational cancellation process does not restrict any mandatory consumer right.
22. RETURNS AND RETURN SHIPPING COSTS
In addition to applicable statutory rights, TAGEX provides a 30-day return window for eligible products.
For eligible returns from Poland made under our published Returns, Withdrawal and Refund Policy, TRADING AG LTD covers the reasonable direct return shipping costs. This includes eligible:
- voluntary returns because the customer changed their mind;
- statutory withdrawals;
- defective products;
- products damaged during delivery;
- incorrectly supplied products;
- incomplete products; and
- fulfilment errors.
Customers should contact us before returning a product so that we can provide a printable prepaid return label or another approved return method.
The complete procedure and conditions are provided in our separate Returns, Withdrawal and Refund Policy.
23. CONSUMER RIGHTS
Customers in Poland retain all mandatory rights under applicable Polish consumer law and European Union consumer law.
Nothing in this Shipping Policy excludes or restricts a mandatory right concerning:
- pre-contract information;
- delivery;
- transfer of risk;
- statutory withdrawal;
- product conformity;
- statutory remedies;
- reimbursement; or
- claims relating to defective goods.
Where mandatory law provides more favourable rights than this Policy, the mandatory legal provisions apply.
24. CUSTOMER RESPONSIBILITIES
To support successful delivery, the customer should:
- provide complete and accurate order information;
- provide a reachable telephone number;
- review the order details before submission;
- be reasonably available to receive a Cash on Delivery parcel;
- monitor available tracking updates;
- respond to reasonable communications from the carrier; and
- notify us promptly of a delivery problem.
These responsibilities do not remove or restrict any mandatory consumer right.
25. UPDATES TO THIS POLICY
We may update this Shipping Policy when our carriers, delivery times, destinations, charges or business practices change.
The current version and revision date will be published on this page.
A later update does not retrospectively reduce rights arising from an order already placed where this would be unlawful.
26. CONTACT
For questions about order processing, shipping, tracking, customs, delivery, damaged parcels or Cash on Delivery, contact:
TAGEX
Operated by TRADING AG LTD
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
UK company number: 14938252
Responsible director: Andrei Garaba
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://tagex.shop
Customer service hours:
Monday to Friday
09:00–17:00 UK local time (GMT/BST)