PROVIDER AND SELLER
Last updated: 14 October 2026
1. Trading Brand
TAGEX is the trading brand used on this online store.
TAGEX is a brand and is not presented as a separate legal entity. References to “TAGEX”, “we”, “us” or “our” on tagex.shop refer to TRADING AG LTD where the context concerns the website operator, seller, contracting party, customer service, order fulfilment, returns, refunds, warranties or software-update commitments.
2. Website Operator, Seller and Contracting Party
The operator of tagex.shop, the seller of products offered through the store and the contracting party for customer orders is:
TRADING AG LTD
Legal form: Private limited company
Registered in: England and Wales
UK company number: 14938252
Registered office:
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
Responsible director: Andrei Garaba
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://tagex.shop
3. Responsibilities of TRADING AG LTD
Unless expressly stated otherwise, TRADING AG LTD is responsible for:
- operating the online store;
- providing required pre-contract information;
- accepting, verifying and processing orders;
- acting as the seller and contracting party;
- arranging order fulfilment and delivery;
- customer service and complaint handling;
- cancellations, returns and refunds;
- statutory remedies for defective, unsafe, incorrectly supplied or non-conforming goods;
- the voluntary five-year TAGEX commercial hardware warranty for eligible products;
- the five-year free software-update commitment for eligible products; and
- compliance with other obligations that apply to TRADING AG LTD as the seller.
The precise product, price, package contents and services included in an order are those displayed on the relevant product page and confirmed in the order.
4. Primary Market, Store Language and Currency
Poland is the primary target market of tagex.shop.
The store language is English. Prices for customers in Poland are displayed in Polish zloty (PLN).
Another country is available only where it has been expressly enabled and can be selected as a delivery country during checkout. For another supported market, the currency, product availability, payment method and order total are those displayed at checkout before the order is submitted.
Mandatory consumer rights applicable to the customer's order remain unaffected.
5. Payment Method
Cash on Delivery (COD) is the payment method currently offered for eligible orders. No online advance payment is required.
The COD fee is 0.00 PLN for Poland, or 0 in the checkout currency for another supported market.
COD availability for a selected delivery destination will be confirmed during checkout.
6. Dispatch, Delivery and Import Charges
Orders are dispatched from:
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
Orders are normally processed within 2 business days and shipped through PFC Royal Logistics or an appropriate delivery partner used by that service.
The estimated transit time after dispatch is 7-15 business days. The normal estimated total delivery time is therefore 9-17 business days.
Standard shipping to supported delivery countries is free.
TRADING AG LTD bears customs duties and mandatory import-related charges arising under the delivery terms offered by the store. Customers should not be required to pay undisclosed mandatory shipping, COD, customs or import charges when the parcel is delivered.
7. Returns and Refunds
TRADING AG LTD provides a 30-day return window for eligible products purchased through tagex.shop.
Consumers in Poland generally also have a statutory 14-day right to withdraw from an eligible distance contract without giving a reason. The voluntary 30-day return window does not reduce or replace that statutory right.
TRADING AG LTD bears the reasonable direct return shipping cost for eligible returns made within the 30-day return window when the customer uses the approved prepaid return method. A printable prepaid return label or another approved prepaid return method will be provided for an eligible return from a supported delivery country.
Approved refunds are operationally processed within 7 calendar days after the returned product has been received and inspected. This operational period does not extend a mandatory statutory refund deadline.
Because a Cash on Delivery payment cannot be returned to an electronic original payment method, an approved COD refund is made by bank transfer after obtaining the customer's express agreement, or by another refund method expressly agreed with the customer.
Full conditions are stated in the Returns, Withdrawal and Refund Policy.
8. Warranty and Software Updates
TRADING AG LTD provides a voluntary five-year commercial hardware warranty for eligible TAGEX automotive diagnostic equipment. The warranty period begins on the date the device is first activated.
Eligible TAGEX automotive diagnostic equipment also includes five years of free software updates beginning on the date the device is first activated.
The exact eligibility, scope, exclusions and claim procedures are stated in the applicable product information, Five-Year Hardware Warranty and Five Years of Free Software Updates terms.
These voluntary commitments are additional to and do not replace, restrict or shorten mandatory statutory consumer rights.
9. Manufacturer and Product Identification
The actual manufacturer name, postal address, electronic contact details, product identifier, model, serial or batch information and other traceability information will be displayed on the product, packaging, product page or accompanying documentation to the extent and in the manner required by applicable law.
Where applicable law requires information about an importer, authorised representative, responsible person or other economic operator, that information will also be provided on the product, packaging, product page or accompanying documentation as required.
TRADING AG LTD will not describe itself as the manufacturer unless that description is accurate for the relevant product under applicable law.
10. Product Safety and Instructions
Product-specific safety warnings, instructions, intended use, electrical requirements and regulatory information will be provided where required for the relevant product.
TAGEX automotive diagnostic equipment must be used in accordance with:
- the supplied instructions and safety warnings;
- applicable vehicle-manufacturer procedures;
- compatible cables, adapters and electrical systems;
- applicable workshop safety requirements; and
- applicable law.
Work requiring specialist knowledge should be performed by a suitably qualified automotive technician.
11. Third-Party Names and Trade Marks
Vehicle-manufacturer names, logos and other third-party trade marks remain the property of their respective owners.
They may be referenced only where reasonably necessary to describe vehicle compatibility, technical application, delivery providers or other factual information.
A reference to a third party does not imply sponsorship, endorsement, approval or a commercial relationship unless that relationship is expressly and truthfully stated.
12. Customer Service
For questions about orders, products, compatibility, delivery, returns, refunds, complaints, warranty service or software updates, contact:
TAGEX
Operated by TRADING AG LTD
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://tagex.shop
Customer service hours:
Monday to Friday: 09:00-17:00 UK local time (GMT or BST, as applicable)
Saturday and Sunday: Closed
Messages received outside these hours are normally handled on the next business day.
13. Postal, Return and Warranty Address
Unless customer service provides a different address for a specific return or warranty claim, correspondence and authorised returns should be sent to:
TRADING AG LTD / TAGEX
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
Contact customer service before sending a return so that it can be identified and the approved prepaid return method can be provided. Do not send a return cash on delivery or to another address unless expressly authorised in writing.