WHY BUY FROM US
Last updated: 14 October 2026
Shopping online should be clear, convenient and supported from the moment you choose a product through delivery and after-sales service. Here is what you can expect when purchasing from TAGEX through tagex.shop.
1. Clear Product Information
We provide clear information about each product's confirmed specifications, variants, package contents, included accessories, key functions and intended use.
The exact product name, model, features, package contents and price are displayed on the relevant product page and confirmed in the order. An accessory, service or package component is included only where it is expressly listed.
If a specification, size, function or compatibility requirement is important to your purchase, contact customer service before ordering and send us the relevant product-page link.
2. Product and Compatibility Support
TAGEX offers multiple categories of products. Our customer service team can help clarify available product information before purchase.
For automotive diagnostic equipment, vehicle coverage and available functions may depend on the vehicle manufacturer, model, model year, engine, drivetrain, installed control units, regional specification, communication protocol, manufacturer security restrictions and software version.
Contact us before purchasing if support for a specific vehicle, protocol, diagnostic function, active test, ECU function or service function is essential.
3. Free Standard Shipping
Standard shipping to supported delivery countries is free, with no minimum purchase value.
Poland is the primary target market of tagex.shop. Another country is available only where it has been enabled and can be selected as a delivery country during checkout.
Orders are dispatched from:
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
4. Clear Processing and Delivery Estimates
Orders are normally processed within 2 business days.
After dispatch, the estimated transit time is 7-15 business days. The normal estimated total delivery time is therefore 9-17 business days.
Orders are normally shipped through PFC Royal Logistics or an appropriate delivery partner used by that service. Where tracking is available, the tracking details are provided after dispatch.
Saturdays, Sundays and applicable public holidays are not counted as ordinary business days. Delivery estimates are not guaranteed dates unless expressly confirmed as such.
5. Customs Duties and Import Charges Covered
TRADING AG LTD bears customs duties and mandatory import-related charges arising under the delivery terms offered by the store.
Customers should not be required to pay undisclosed mandatory shipping, COD, customs or import charges when the parcel is delivered.
If a carrier or customs representative requests an unexpected payment that was not disclosed at checkout, contact customer service before paying where reasonably possible.
6. Cash on Delivery With No Additional Fee
Cash on Delivery (COD) is the payment method currently offered for eligible orders. No online advance payment is required.
The COD fee is 0.00 PLN for Poland, or 0 in the checkout currency for another supported market.
The customer pays the total confirmed during checkout when the parcel is delivered. COD availability and any carrier requirements for the selected destination will be displayed or confirmed during checkout.
7. 30-Day Return Window
TRADING AG LTD provides a 30-day return window for eligible products purchased through tagex.shop.
Consumers in Poland generally also have a statutory 14-day right to withdraw from an eligible distance contract without giving a reason. The voluntary 30-day return window does not reduce or replace that statutory right.
Consumers in other supported countries retain the mandatory rights applicable to their orders.
8. Prepaid Return Shipping for Eligible Returns
TRADING AG LTD covers the reasonable direct return shipping cost for an eligible return made within the TAGEX 30-day return window when the customer uses the approved prepaid return method.
Contact customer service before sending the product. We will provide a printable prepaid return label or another approved prepaid return method for an eligible return from a supported delivery country.
We do not charge a restocking fee, return-authorisation fee or refund-processing fee for an eligible return.
9. Clear Refund Process
Approved refunds are operationally processed within 7 calendar days after the returned product has been received and inspected. This operational period does not extend a mandatory statutory reimbursement deadline.
Because a Cash on Delivery payment cannot be returned to an electronic original payment method, an approved COD refund is made by bank transfer after obtaining the customer's express agreement, or by another refund method expressly agreed with the customer.
We will never request a payment-card PIN, CVV or CVC code, online-banking password, one-time authentication code or bank-account login credentials.
10. Support for Damaged, Defective or Incorrect Products
Contact us as soon as reasonably possible if a product arrives damaged, defective, unsafe, incomplete, incorrectly supplied or materially different from its confirmed description.
TRADING AG LTD covers the necessary return cost for an eligible damaged, defective, incomplete, incorrectly supplied or otherwise non-conforming product.
Depending on the circumstances and applicable law, the remedy may include repair, replacement, price reduction, contract termination or refund.
11. Five-Year Hardware Warranty for Eligible Products
TRADING AG LTD provides a voluntary five-year commercial hardware warranty for eligible TAGEX automotive diagnostic equipment.
The five-year period begins on the date the eligible device is first activated. The exact coverage, exclusions and claim procedure are described on the relevant product page or in the product-specific warranty information.
This five-year hardware warranty does not automatically apply to every product sold through tagex.shop. A product is covered only where the warranty is expressly stated for that product.
Any commercial warranty is additional to and does not replace, restrict or shorten mandatory statutory consumer rights.
12. Five Years of Free Software Updates for Eligible Products
Eligible TAGEX automotive diagnostic equipment includes five years of free software updates beginning on the date the eligible device is first activated.
This software-update commitment applies only where it is expressly stated on the relevant product page, order confirmation or product-specific documentation.
The commitment does not guarantee support for every future vehicle, control unit, manufacturer security system or newly developed function.
After the five-year free-update period ends, an eligible device may generally continue to be used with the latest installed software version, except for functions that reasonably require an active online service, current third-party access or a continuing subscription.
13. Direct Customer Service
Contact our customer service team for assistance with:
- product information;
- orders and order verification;
- product or vehicle compatibility;
- delivery and tracking;
- cancellations;
- returns and prepaid return labels;
- refunds;
- damaged, defective or incorrect products;
- complaints;
- eligible warranty claims; and
- activation or software updates for eligible products.
Email: zhangenxiang1160449530@gmail.com
Telephone: +44 7347 959475
Website: https://www.tagex.shop
Customer service hours:
Monday to Friday: 09:00-17:00 UK local time (GMT or BST, as applicable)
Saturday and Sunday: Closed
Messages received outside normal customer service hours are normally reviewed on the next business day.
14. Clearly Identified Seller
TAGEX is operated by:
TRADING AG LTD
Legal form: Private limited company
Registered in: England and Wales
UK company number: 14938252
Registered office:
44 Legon Avenue
Romford, England, RM7 0UJ
United Kingdom
Responsible director: Andrei Garaba
TRADING AG LTD is the website operator, seller, contracting party, customer-service provider and provider of any commercial warranty or software-update commitment expressly offered by TRADING AG LTD.
TAGEX is a trading brand and is not a separate legal entity.
15. Mandatory Consumer Rights Remain Protected
Our delivery commitments, voluntary return policy, commercial warranties and customer-service procedures are additional to mandatory consumer rights.
Nothing on this page excludes, restricts or shortens a right concerning withdrawal, delivery, product safety, defective or non-conforming goods, refunds or another protection that cannot lawfully be excluded.
Consumers in Poland retain the rights available under Polish and applicable European Union consumer law. Consumers in another supported country retain the mandatory rights applicable to their orders.